CLAIMS AND EXCHANGES

If for any reason you are not satisfied with any product, please return it to HART Sport in original condition and original packaging within 7 days of receipt of the product. The returned products may be exchanged or a credit note will be issued. We do not offer a refund for items incorrectly ordered or no longer required. A 15% restocking fee applies unless the product is faulty or does not conform to specifications. All returns must be authorised by HART Sport. When you contact us a Return Authorisation Number will be issued. Any goods returned without a Return Authorisation Number will not be accepted. Returns are to be made in accordance with the "Returning Goods Form" that will appear on the reverse side of the invoice. Freight charges on returns will not be credited. Also, freight will be charged when sending any exchanged products.

CUSTOM PRODUCTS

HART Sport will not accept product returns for custom made or made to order products unless such custom made or made to order products are faulty or do not conform to specifications.

DAMAGED/FAULTY GOODS AND SHORTAGES

If you receive a product which is faulty (or where the product is custom made and does not conform to specifications) contact HART Sport to arrange free return delivery and an exchange, refund or credit to your account. All returns must be authorised by HART Sport. When you contact us a Return Authorisation Number will be issued and this will be needed to progress your claim. If you receive an order with shortages, contact HART Sport to arrange for delivery of the product shortage. You will not be charged for the freight costs of products sent out to satisfy product shortages. HART Sport will not accept returns for products that have been damaged after delivery. You must notify HART Sport of the fault (or in the case of custom made products, non-conformance to specifications) within a reasonable time of delivery, provide full details of the fault along with the invoice number, and look after the products until they are returned.

Submit the Return Request Form online here and our team will be in touch with your returns authorisation number and details on how to return your items. Any returns without an authorisation number, will not be accepted. We do not offer a refund for items incorrectly ordered or no longer required.

For change of mind returns, it is your responsibility to pay for postage to return your product. We recommend using a trusted courier as we won’t be held responsible for any product that you return that goes missing or damaged in transit.

HART Sport always aims to provide high-quality products. However, if an item is faulty, please notify us and we will happily replace it or refund your purchase price.

No, we do not accept returns on sale or discounted items unless found to be faulty.

Yes you can exchange your order, you are just required to complete a return request within 7 days of receiving your items to obtain a Return Authorisation Number.

Once your exchange has been processed by our customer service team, a new order will be placed for you. Once your order has been despatched, you will receive new tracking information details via email.

Once we have received and processed your return, our team will be in touch via email to confirm.

If you have qualified for a refund, please allow 3-5 business days for your refund to be processed and returned to your nominated account or original payment method.

Please contact international@hartsport.com.au to organise a return.