• FAQs


Where is my confirmation email?

What forms of payment do you accept?

Can I make changes to an existing order?

How do I cancel my order?

Can I get a proforma invoice?


What forms of payment do you accept?

Is it safe to use my credit card online at Hart Sport?

How do I pay by account?

How do I pay by Electronic Funds transfer?

How do I use a promotion code?

What is Zip Pay?

Does Zip Pay have a minimum spend?

Can Zip Pay be used In Store?


What delivery methods does HART Sport offer?

Authority to leave

Do I need to sign for my delivery?

Will the driver call me?

Do you send to Parcel Lockers and PO Boxes?

My order is missing, what do I do?

One or more of my boxes is missing?

Can I collect my order?

Will they take my order to the local post office?

Alternative collection points

Delivery to a business address.

Can I change my delivery address?


How do I return my purchase?

Can I exchange my purchase?

Can I return a sale or discounted item?

Do you refund faulty items?

When will I receive my refund?

How do I know you’ve received my return?

Can I track my exchange?