Terms and Conditions and Privacy Policy
In these Terms and Conditions, any reference to HART Sport means HART Sport ABN 21 602 283 659.
PRICES
Prices for all products on our website are in Australian ($AUD) and include GST (10%). HART Sport reserves the right to alter prices for any reason. HART Sport will provide "Tax Invoices" in the prescribed form for all accepted orders.
ORDERS
HART Sport reserves the right to reject any order or cancel any order (after acceptance) for any reason. If HART Sport rejects or cancels any order, we will endeavour to advise you as soon as possible. HART Sport accepts no liability for any orders rejected or cancelled by us. Once an order is accepted by HART Sport, it may not be cancelled by you unless HART Sport notifies you in writing.
FREIGHT
Freight will be charged on all orders. Extra freight will be charged for heavy or bulky products. Heavy or bulky products are usually indicated as such in our catalogue and/or on our website. If you place an order for heavy or bulky products or if you order products with special delivery instructions, HART Sport will contact you to provide a freight quote prior to processing your order. HART Sport reserves the right to determine the method of delivery for any approved order, except for those orders with special delivery instructions. HART Sport reserves the right to charge additional fees for delivery to remote areas as defined by us. The postcodes we designate as remote are published in the Delivery Information on our website. These postcodes may vary from time to time. We will not be responsible for any consequences (direct or indirect) arising from the late or non-delivery of goods due to events beyond our control.
PRODUCTS
We reserve the right to modify or change product specifications. We do this in order to improve our product range and availability. This will only be done when we consider the alternate product to be equal or better in performance and suitability. From time to time products may not exactly match photographs on our website. Every product is intended for use only for the activity described. Products to be used by children should only be used under proper adult supervision. The selection and suitability of items to be used by children remains at the discretion of the purchaser. To the extent permitted by law, HART Sport will not be liable to you for any loss (including any consequential loss), damage, injury or death resulting from the purchase of or use of any product supplied by HART Sport. Any person using HART Sport products does so at their own risk and must ensure that they use proper care when setting up and using the products. Any purchaser or user of HART Sport products is responsible for ensuring that the product purchased is suitable for their circumstances – HART Sport gives no warranty that any particular product is suitable for specific needs. To the extent permitted by law, HART Sport’s liability to you for any loss or damage of any kind is reduced to the extent that you have caused or contributed to the loss or damage.
CUSTOM PRODUCTS
HART Sport designs and produces custom products containing logos with the assumption that the customer has the authority or permission from the owner to provide and use any supplied logos and other intellectual property. HART Sport reserves the right to use images of custom products in promotional and advertising material of HART Sport including online, print catalogues and event collateral; and/or to provide to any third party, including but not limited to media organisations, HART Sport partners, for their use as they see fit.
CLAIMS AND EXCHANGES
If for any reason you are not satisfied with any product, please return it to HART Sport in original condition and original packaging within 7 days of receipt of the product. The returned products may be exchanged or a credit note will be issued. We do not offer a refund for items incorrectly ordered or no longer required. A 15% restocking fee applies unless the product is faulty or does not conform to specifications. All returns must be authorised by HART Sport. When you contact us a Return Authorisation Number will be issued. Any goods returned without a Return Authorisation Number will not be accepted. Returns are to be made in accordance with the “Returning Goods Form” that will appear on the reverse side of the invoice. HART Sport will not accept product returns for custom made products, unless such custom made products are faulty, or do not conform to specifications. Freight charges on returns will not be credited. Also, freight will be charged when sending any exchanged products.
DAMAGED/FAULTY GOODS AND SHORTAGES
If you receive a product which is faulty (or where the product is custom made and does not conform to specifications) contact HART Sport to arrange free return delivery and an exchange, refund or credit to your account. All returns must be authorised by HART Sport. When you contact us a Return Authorisation Number will be issued and this will be needed to progress your claim. If you receive an order with shortages, contact HART Sport to arrange for delivery of the product shortage. You will not be charged for the freight costs of products sent out to satisfy product shortages. HART Sport will not accept returns for products that have been damaged after delivery. You must notify HART Sport of the fault (or in the case of custom made products, non-conformance to specifications) within a reasonable time of delivery, provide full details of the fault along with the invoice number, and look after the products until they are returned.
PAYMENTS
Payment must accompany all orders. Payments can be made by credit card (Visa, Master Card or PayPal). Upfront credit card payments for goods are free of a surcharge. If paying outstanding accounts by credit cards or PayPal there is a 0.5% surcharge. Alternate payment arrangements can be negotiated by calling HART Sport. If registered, Schools, government organisations and approved customers may order on account. All accounts are 14 days net from date of invoice. No statements are issued. The customer shall pay any costs or disbursements incurred by HART Sport in recovering outstanding payments. Risk of all products shall pass to the purchaser on delivery. Title to the goods shall pass only when HART Sport has received full payment of the purchase price and any other amounts owing.
PRIVACY POLICY
HART Sport respects the trust you place in us through your dealings with us. We are committed to the protection of all your personal information.
When you deal with us the information we may collect from you includes your name, organisation, address, telephone numbers and email addresses and perhaps credit card details. It may also include details of the products we provide to you as well as the status of any order you place with us. We only collect information directly from you and primarily for the purpose of providing the products to you and to administer and manage invoicing and debt collecting. We may occasionally use your information to promote and market to you products which we consider may be of interest to you, unless you contact us and tell us not to do so. HART Sport will not sell or pass on any of your information to third parties unless required by government authorities or in the event of debt recovery or in our use of external mailing facilities. Any information passed on will be done so with appropriate privacy and confidentiality protection. Information is stored securely in paper or electronic form and is accessible only by authorised personnel. If you would like to know what information we hold about you or wish to update the information or you wish to be removed from all further direct marketing communications, please contact our office on telephone 1300 764 719 or write to HART Sport PO Box 379 Virginia BC QLD 4014 or email us at info@hartsport.com.au. We will notify you of these changes by posting them on our website www.hartsport.com.au.