Can I get a proforma invoice?

Yes! We can email you your proforma invoice.

How do I cancel my order?

If you are yet to pay for your order you can cancel it any time. Once an order has been paid for and despatched we are unable to cancel the order. At this stage you must contact our team to organise a return.

Can I make changes to an existing order?

As we despatch orders continuously throughout the day, you will need to contact us immediately to make changes to your order. Once your order has been despatched we are unable to make changes.

What forms of payment do you accept?

We accept Visa, MasterCard and American Express credit cards. You can also checkout using PayPal or Electronic Funds Transfer. Customers registered as a business can also choose to pay by account.

Where is my confirmation email?

You should receive your order confirmation email within 30 minutes of placing your order. If you haven’t please check your junk or spam email folder.

If you have placed the order with a registered account you can check your order history, if you have no record of the purchase it is likely it was unsuccessful. If you’re unsure we recommend checking your bank statement for the charge and getting in touch with our team.

Can International orders be placed online?

International orders cannot be placed via the checkout online. If you are ordering for delivery outside of Australia or New Zealand please email international@hartsport.com.au or click here for more details.

New Zealand customers, please use https://www.hartsport.co.nz

We are unfortunately unable to ship to North America or Canada.